Umbraco Support
We've been building and supporting Umbraco sites since 2010.
As a Platinum Partner, we provide ongoing support, maintenance and upgrades for organisations that need their platform to stay reliable, secure and up to date.
What can we help you with?
Our support covers everything from bug fixes and content updates to upgrades, hosting and integrations. Here's what's included.
Prompt Bug Resolution
Raise a ticket and a certified Umbraco engineer will pick it up, keep you updated, and resolve it. No chasing required.
Major Upgrades
We keep your Umbraco version current, applying security patches and minor upgrades as part of your support plan so your platform stays stable and supported.
Flexible Change Requests
Need a new page template, a form update or a design tweak? Your monthly hours cover change requests so small improvements don't need a separate project.
On-Demand Content Support
If your team needs help updating content, restructuring pages or making layout changes, we're available to jump in without a lengthy process.
Specialised Hosting and DevOps
We manage hosting on Umbraco Cloud and Microsoft Azure, including infrastructure, pipelines and deployments - so your team doesn't have to.
Seamless Integrations
We connect Umbraco with the tools you already use; HubSpot, Salesforce, Dynamics, Stripe, Auth0 and more as part of your ongoing support or as standalone integration work.
Pricing
Core
£795 /month
Ideal for smaller Umbraco sites needing reliable ongoing maintenance.
Security patches and minor version updates
Bug fixes and incident response
Content and design change requests
Cloud hosting and infrastructure monitoring
Support portal access
Monthly support summary
Standard
Recommended
£1,545 /month
Perfect for organisations with active platforms and regular development needs.
Everything in Core
Larger monthly allocation for changes and development
Priority response times
Umbraco version upgrades included
Integration support and maintenance
Dedicated engineer familiarity with your platform
Bespoke
Let's Talk
Perfect for complex platforms with specific or high-volume support needs.
Custom monthly allocation
Dedicated development resource
SLA-backed response times
Multi-platform and enterprise integration support
Proactive platform reviews and recommendations
Core
£675 /month
Perfect for: Smaller charities and non-profits needing reliable ongoing platform support.
Simple content updates
Reliable website hosting
Always-there support
Standard
Recommended
£1,295 /month
Perfect for: Charities with active platforms and regular development or content needs.
Enhanced website features
Engagement platforms
Third-party tool integration and maintenance
Monthly support summary
Bespoke
Let's Talk
Perfect for: Large charities, NGOs and not-for-profits with complex or high-volume requirements.
Tailored digital solutions
Complex system integration
Custom feature development
Your own web team
Proactive platform reviews and recommendations
Switching support providers
Moving to a new support provider doesn't need to be complicated. We handle the onboarding process, get familiar with your platform, and make sure nothing falls through the gaps during the transition. From day one you'll know who to contact, how to raise issues, and what to expect.
Why choose Appcentric?
Based in Birmingham, we've been building and supporting Umbraco sites since 2010. As a Platinum Partner, we know the platform inside out and provide support that's reliable, responsive and straightforward to work with.
200+
successful projects
15+
years Umbraco expertise
6.5
min average response time
Dependable service level agreements
Your SLA sets out exactly what to expect when something needs attention. Response times are agreed upfront and tracked against every ticket so nothing gets missed.
Tailored service hours
Each plan includes a monthly allocation of hours you can use flexibly across support, changes and development. No surprises, no additional invoices for routine work.
Exclusive support access
All support clients get access to our dedicated ticketing system where you can raise requests, track progress and communicate directly with the team handling your site.
What our clients say
Honest feedback from the teams we work with, sharing their experience of how we collaborate and what we deliver.
They went beyond to understand the complexity of our project, ensuring accurate and quality outcomes.
Will Ruffman, Director & Founder
They took what we thought we wanted and helped develop that concept to get to the best possible outcome.
Richard Morris, Founder & CEO
All team members who supported the project were highly knowledgeable, understanding, and supportive.
Ben Shuttleworth, Group Head of Marketing
Their transparency and proactiveness in understanding our needs really stood out.
Vijay Garg, Director
The team was fantastic and over-delivered on what they said they would.
Suresh Paul, Director & Principal Advocate
Appcentric delivered way beyond the build and was a key part of the planning and launch phases.
Founder
They went beyond to understand the complexity of our project, ensuring accurate and quality outcomes.
Will Ruffman, Director & Founder
They took what we thought we wanted and helped develop that concept to get to the best possible outcome.
Richard Morris, Founder & CEO
All team members who supported the project were highly knowledgeable, understanding, and supportive.
Ben Shuttleworth, Group Head of Marketing
Their transparency and proactiveness in understanding our needs really stood out.
Vijay Garg, Director
The team was fantastic and over-delivered on what they said they would.
Suresh Paul, Director & Principal Advocate
Appcentric delivered way beyond the build and was a key part of the planning and launch phases.
Founder
Ready to get started?
Book a call with our team and we'll talk through your platform and what you need from a support partner.
Talk to our team
Fill in your details and one of our Umbraco specialists will be in touch to talk through your platform and how we can help.
Reach out directly:
Common Questions
We don't offer generic support packages. Our plans are based on a fixed monthly allocation of hours that you can use flexibly across bug fixes, changes, upgrades and development. You'll always deal with the same team who know your platform, and response times are agreed and tracked from day one.
Onboarding typically takes between one and four weeks depending on the complexity of your site and whether we're migrating your hosting. If you have urgent support needs, let us know and we'll do our best to accommodate.
Absolutely. If your Umbraco site is currently at its end-of-life (EOL) stage, we can continue to provide you with support. We understand the critical nature of maintaining support for your existing infrastructure. Alongside ongoing support, we will work with you to develop a clear path for upgrading your site to a Long-Term Support (LTS) version of Umbraco.
We'll start with a review of your current setup, then plan and manage the migration across. We handle the technical side including data transfer, integration checks and testing so the switch is as smooth as possible.
Our SLA is characterised by a commitment to swift and effective resolution times, graded by issue severity. Critical outages or security concerns are addressed in less than 1 hour, high-priority issues within 4 hours, medium concerns within 8 hours, and low-priority items by the next business day, reflecting our dedication to maintaining your site's integrity and uptime.
We carry out regular security reviews and apply patches and updates as part of your support plan. For sites on EOL versions of Umbraco, we'll discuss the risks with you and plan an upgrade path to bring you onto a supported release.
Our backup protocol involves daily snapshots of your Umbraco site and a comprehensive disaster recovery strategy. In the event of a disruption, we can quickly restore your site to its latest state, ensuring continuous operation and data integrity.
We monitor uptime, performance and platform health as part of your support plan and provide regular reports covering system health and any issues identified. If something needs attention, we'll flag it before it becomes a problem.
Yes we provide hosting on either Microsoft Azure or Umbraco Cloud at an additional cost. We are happy to talk through the hosting options when onboarding you as a support partner.
No. All work is carried out by our in-house team based in Birmingham. You won't be passed to contractors or offshore developers.
Ready to build something? Let's talk.
No sales pitch. Just a straight conversation about what you're trying to do.
Get in touchReach out directly
